TERMS AND CONDITIONS

1. Introduction

These terms and conditions govern the use of www.premiumhomeservice.es and the contracted services for property management and concierge services. By accessing this website, you fully agree to these terms and conditions. The purpose of a Property Management Agreement is to create a legal document that establishes the rights and obligations of the property owner or tenant and Premium Home Service. The agreement clearly outlines the expectations for each party and the remedies available should either party fail to comply with the terms.

2. Definitions

  • “Owner”: An individual or entity that owns a property and utilizes the platform’s services for its management.
  • “Tenant”: An individual who rents a property managed through Premium Home Service.
  • “User”: Any individual who accesses or utilizes the website, whether or not they are an owner or tenant.
  • “Services”: Includes, but is not limited to, property management, rental administration, property maintenance, personalized concierge services, and any other services offered by the platform.

 

3. Services Offered

The platform provides, among other services:

  • Management of rentals, payments, and property-related documentation.
  • Coordination of maintenance and repair services.
  • Concierge services such as reservations, events, cleaning, and more.
    Access to certain services may be subject to additional fees, which will be specified in the agreement between the parties involved.

 

4. Acceptable Use of the Site

The user agrees to use the website and services responsibly and in accordance with applicable law. It is prohibited to:

  • Publish false or misleading content about properties.
  • Use the site for illegal or fraudulent purposes.
  • Distribute malware or any other harmful software.
    We reserve the right to suspend or terminate the accounts of users who violate these policies.

 

5. User or Owner Rights and Responsibilities

The user or owner is responsible for providing accurate information regarding their property, payments, and contracts. Owners are responsible for the maintenance and administration of their properties, while tenants must fulfill their contractual and payment obligations. The owner is required to maintain adequate insurance coverage and a security system, ensuring that the property complies with local housing and safety regulations.

 

6. Tenant or Guest Responsibilities

The tenant or guest is obliged to maintain the property and all its furnishings, installations, equipment, and services in the same condition as when the property was delivered at the start of the rental. They will be held responsible for the loss, breakage, or damage of any items or furnishings present in the property during their stay.

 

7. Responsibility for Utilities

We will facilitate necessary repairs for utilities (e.g., plumbing or electrical), but the financial responsibility for these repairs lies with the owner unless a separate maintenance agreement is in place. Premium Home Service will not assume liability for poorly executed work by a third party hired by the owner. The duration during which Premium Home Service commits to managing the properties for the owner must be specified in the contract. Premium Home Service shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the services offered.

 

8. Fees and Payments

The user or owner agrees to pay Premium Home Service the amounts specified in the contract at the time of signing. Any items not specified in the contract are excluded. The platform’s services are subject to fees, which will be clearly indicated prior to contracting them. Users or owners commit to making payments in a timely manner according to the conditions established in the contract. In the event of payment default, Premium Home Service reserves the right to suspend services. Payments shall be made via bank transfer of the total invoice amount to the bank account designated by Premium Home Service.

 

9. Intellectual Property

All content on this platform, including but not limited to texts, images, graphics, logos, and software, is the property of Premium Home Service or its suppliers and is protected by copyright laws and other intellectual property regulations. The user does not have the right to copy, modify, distribute, or use the content without the express permission of the rights holder.

 

10. Limitation of Liability

Premium Home Service will act with due diligence in providing services but cannot guarantee continuous availability or the absence of errors. Owners and tenants are responsible for their own contractual and legal obligations concerning the property and the rental. Premium Home Service does not assume liability for conflicts between these parties. We act solely as intermediaries on behalf of the Owner. We do not assume any liability for the acts or omissions of the Owner or any individual representing them, or for any employees, contractors, or others affiliated with the Owner. Furthermore, we do not accept any responsibility for defects or deficiencies that may arise in the properties, as they are under the Owner’s full control. No liability shall be accepted by the Owner or any third party contracted for losses, damages, or personal injuries that may result from a guest’s stay at the property. Additionally, we do not assume liability for guests’ personal belongings that are damaged, lost, or stolen at the property. Such personal effects are not insured by Premium Home Service, and it is recommended to obtain personal vacation insurance to protect belongings.

 

11. Modification of Terms

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to registered users via email or through a notice on the platform. Continued use of the platform following the publication of changes constitutes acceptance of the new terms.

 

12. Applicable Law and Jurisdiction

These terms and conditions shall be governed by and interpreted in accordance with Spanish law. Any disputes arising in relation to these terms shall be submitted to the exclusive jurisdiction of the competent Spanish courts.

 

13. Contact

If you have any questions regarding these terms and conditions, you may contact us at info@premiumhomeservice.es or by calling +34 689 874 829.